Customer Support

We're here to help

Northern Brewer Customer Service: The best in the business.

Being a customer of Northern Brewer means more than buying supplies from us. We are dedicated to having the best customer service in the industry and our knowledgeable team is here to assist you. Call or email us with your brewing and winemaking questions or to place an order.

Phone: 1-800-681-2739

Email: canadasupport@northernbrewer.ca
Emails are normally answered within one business day

Customer Support Hours

Mon - Fri: 10:00 am - 7:00 pm Eastern Standard Time*

Sat - Sun: 10:00 am - 6:00 pm Eastern Standard Time*

* Excludes Holidays

 

Satisfaction Guaranteed

If you are unsatisfied with any item purchase for any reason, send it back to us with your original invoice within 30 days and we will refund your purchase price on that item (excluding shipping charges).

One Year Warranty on Equipment

We will gladly replace or repair any equipment that is defective, within one year of purchase.

 

Product Support

Call us at 1-800-681-2739 during our regular business hours and we will happily answer any brewing-related questions. If you prefer to get support via e-mail, send your questions to canadasupport@northernbrewer.ca. E-mails are normally answered within one business day.

 

Recipe Kit Guarantee

Northern Brewer has the most comprehensive offering of beer kits in the world. We have over twenty years of experience in homebrewing and we constantly search for the newest and freshest ingredients to add to our beer kits.

We’re so confident in the quality of our beer kits, we’ll replace any kit, anytime, no questions asked.

We take pride in our tech support and our team is ready to help you with any aspect of your brewing experience. From brew day through fermentation, during bottle or kegging and finally – sharing and enjoying. We’re here to guide you and help make sure your homebrewing experience is a success. We stand behind our promise to help you succeed.

  

Other Ingredients and Perishable Items

We guarantee all ingredients for 3 months from date of purchase. If you suspect a problem with any ingredients, contact us immediately – do not brew. Proper use and procedure is the responsibility of the customer.

 

Returns

What items can be returned?

Any product may be returned within 30 days for an exchange or refund (less shipping charges).

How do I return an item?

Print out a copy of our return form and follow the instructions.

Who pays for return shipping?

The customer is responsible for return shipping costs unless we have made an error in shipment or an item arrives damaged or defective. In the event of a shipment error or a damaged/defective item, Northern Brewer will be responsible for the cost of ground shipping only, and only for returns made within 30 days of the purchase date.

Please contact us if your defective merchandise is less than $10.00 in value; returning the merchandise may not be necessary.

Send returns to:

Northern Brewer

C/O J.P. Enterprises
1290 Blundell Road
Mississauga, Ontario
L4Y 1M5
** THIS IS NOT A RETAIL LOCATION **

 

Disclaimer

All prices and policies are subject to change without notice.